Recruiter Name:Tushi
Contact Company:Amazon Development Centre (India) Pvt. Ltd.
Reference Id:Tushi-Noida
Website:https://amazon.com
Job Description
Greetings from Amazon!!!
Excellent Opportunity to start your career with Amazon Noida for Work from Home customer service profiles.Kindly apply as we have limited opportunities.
We are inviting you to explore the Customer Service opportunity with Amazon Noida. If you are flexible to work in shifts (including night shifts), possess good computer knowledge and have communication skills with the zeal to excel! We are looking for YOU!
If interested kindly register your details on the provided link tinyurl.com/amazon-test-2020 by copy pasting the link on the browser. If fail to register further interview assessment link will not be shared/ sent.
Kindly register your details with your personal active mobile number and Email id kindly use the same mobile and Email id for all the online assessment.
At the registration link kindly do not add multiple Email id.
*Please mention “HR Tushi” at the top of the resume and during the entire Online Registration/ Interview process.*
Mandatory registration link tinyurl.com/amazon-test-2020 to register & apply to undergo the per-screening assessment.
The ones who register themselves would receive the link for the Assessment on first come first served basis.
Eligibility Criteria:
- Candidate must be a resident of Delhi/NCR or willing to relocate
- Minimum qualification should be 10 + 2
- Comfortable working in 24/7 shift (Include Night Shifts)
Virtual Customer Service Associates – Work from Home (Chat Process)
Salary Details – 2.17 LPA to 2.61 LPA
Additional Benefits Offered
Zeta Meal Card – INR 1100/month i.e. 13,200/- PA
Night Shift Allowance – INR 150/Night (if applicable)
Overtime Allowance as per company policy
Internet Reimbursement – Upto INR 1250 PM
Each employee and their dependents (Spouse and 2 Children) are covered up to Rs.500000 under the floater benefit scheme
Customer Service Associate-VCS-India
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Customer Service Associate- VCS- India:
Virtual Customer Service (VCS) – It is a ‘Work from Home’ model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.
You will receive 6 weeks of mandated online training, either trainer-led or group-based, which will allow you to meet your new team virtually and learn together on how to offer the best customer service experience.
Knowledge & Skills Required
Desired skills:
Action oriented, self-disciplined and organized
Effective time management skills and ability to prioritize work time to ensure productivity and department standards
Ability to communicate clearly with both internal and external customers
Good comprehension skills – ability to clearly understand and address customer issues appropriately
Good composition skills – ability to compose grammatically correct, concise, and accurate written responses
Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
Good typing skills
Preferred Criteria:
Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
Should ensure ‘Work-like’ environment with no disturbance during the work hours.
The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Regards,
Tushi Chowdhury
Amazon Recruitment Team
Salary: INR 2,00,000 – 2,50,000 PA.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Full Time, Permanent
